Question 1

Do you deliver outside Harare?

Accepted Answer

Yes. We deliver nationwide across Zimbabwe. Harare deliveries are usually same or next working day, and out-of-town loads are scheduled with you by phone once the order is confirmed.

Question 2

Can I collect my order from the store?

Accepted Answer

Yes, collection from 20 Ivan Maguire Kopje, Harare is free. We will let you know as soon as your order is packed and ready.

Question 3

How much is delivery?

Accepted Answer

Delivery within Harare starts at USD 15 and is free on qualifying orders. Bulk building material loads and out-of-town deliveries are quoted based on weight and distance.

Question 4

What payment methods do you accept?

Accepted Answer

We accept cash and card in store, bank transfer, EcoCash and ZIPIT. Online orders can be placed for payment on delivery or bank transfer while our card gateway is being finalised.

Question 5

Can I get a quote for a whole project?

Accepted Answer

Yes. Send us your plan, bill of quantities or a description of the job and we will price a complete material list. Quotations are valid for seven days.

Question 6

Do you offer trade or contractor pricing?

Accepted Answer

We do. Contractors and institutions buying in volume get account pricing and scheduled deliveries. Contact our sales team to open an account.

Question 7

Can I return something I did not use?

Accepted Answer

Unused goods in original packaging can be returned within 7 days with proof of purchase. Cement, tinted paint, cut cable and cut timber are non-returnable.

Question 8

How do I track my order?

Accepted Answer

Sign in to your account and open Order Tracking. You will see the current stage of your order, from confirmation through packing to dispatch and delivery.

Frequently Asked Questions

delivery

payment

quotes

returns

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